Payment Authorization

Secure Phone & Remote Payments

Paying for Your Order
by Phone, Email, or Zelle

When you're not paying in person at one of our warehouses, we ask for a short signed authorization before we process your payment. It takes two minutes and protects both your order and your account.

See Payment Options Fraud & Safety FAQ
3Ways to Pay Remotely
100%Signed Authorization on File
0Card Numbers Stored on Paper
6California Warehouses
Before You Pay

Why We Ask for a Signed Authorization

None of this is unique to Apex — it's standard practice anywhere a payment is taken without the card physically present or a teller across the counter. Here's what it's actually protecting.

What a Phone or Remote Order Involves

  • 1
    Your card isn't physically swiped or inserted, so we can't confirm the card is genuinely in your hand the way an in-warehouse purchase does.
  • 2
    A signed authorization form gives us your written permission to charge a specific amount to a specific card for a specific order — it's the paper trail that replaces your physical card and signature.
  • 3
    It protects you too: if a charge is ever disputed, the signed form is proof the charge was requested and approved by the actual cardholder.
  • 4
    For Zelle and ACH/wire orders, there's no card involved at all — the form instead confirms the account, amount, and invoice the payment is tied to before funds move.

Good to Know

We release material once payment is confirmed in our system — not from a screenshot or a text message. Screenshots are easy to fake, so our team always verifies the deposit directly.

Always confirm you're dealing with an Apex Home Outlet team member on your order before sending any payment or form. If anything about a payment request feels off, contact us directly before you send funds.

Choose Your Method

Three Ways to Pay Remotely

Download and complete the form for whichever method you're using, then return it to your Apex sales specialist along with a photo ID.

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Credit / Debit Card

Credit Card Authorization

For orders placed by phone or email where your card can't be presented in person. This form authorizes our team to charge the exact amount you agreed to for your specific invoice.

Best for: deposits, balances, and full payment on any order size.
⬇ Download Credit Card Form (PDF)
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Zelle

Zelle Payment Guide

A fast, no-fee way to send a deposit or smaller balance directly from your bank's app. This guide shows the verified payee details and the exact memo information to include.

Best for: deposits and smaller balances — your bank sets a daily send limit, so Zelle may not cover a large order in one transfer.
⬇ Download Zelle Payment Guide (PDF)
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ACH / Wire

ACH / Wire Authorization

For larger orders where a bank-to-bank transfer makes more sense than a card or Zelle limit. This form confirms your account and the exact amount before we initiate the transfer request.

Best for: large slab, cabinet, and full-project orders.
⬇ Download ACH/Wire Form (PDF)
Stay Protected

Payment Fraud & How to Avoid It

Answers to the questions customers ask most about paying safely by card, Zelle, or ACH/wire.

Credit & Debit Card

Why does a phone order need a signed form if I already gave my card number?
Reading a card number over the phone isn't the same as the card being physically present. The signed authorization is the documentation that ties that specific charge to your written approval — it's what protects you from an unauthorized charge and protects us from a card being used without the real owner's knowledge.
What's the most common card scam to watch for?
Someone impersonating a supplier or contractor and asking you to read a card number over text or email, then using it for unrelated charges. We will never ask for your card number by text or email — only through a phone call you initiated or a signed authorization form.
How do I protect myself when paying by card over the phone?
Only give card details when you placed the call or you recognize the number calling you. Ask for your invoice number to be referenced on the form, and keep a copy of the signed authorization for your own records.

Zelle

Is it safe to pay a business by Zelle?
Yes, as long as you're sending to the correct, verified business account. Before you send, confirm the recipient name shown in your banking app reads exactly APEX HOME OUTLET INC. If it shows a different name or a personal name, stop and contact us before sending.
Can I cancel or reverse a Zelle payment if something goes wrong?
Generally no. Zelle payments are sent immediately and typically cannot be canceled or reversed once sent, so always double-check the recipient name and amount before confirming.
What's the biggest Zelle scam risk?
QR code swapping — a fake sticker placed over a legitimate QR code that redirects your payment to a scammer's account. Always confirm the recipient name in your own banking app before sending, rather than trusting the QR code alone.
Why do you need my invoice number in the memo?
Zelle doesn't pass along invoice or order details the way a card payment does. Including your invoice number in the memo lets us apply your payment to the right order quickly and avoid delays.

ACH / Wire Transfer

How do I know I have the correct bank account details?
Only use the account information provided directly on our signed ACH/wire authorization form. If you receive banking details by email that differ from the form — even slightly — do not send funds. Call us on a number you already have to confirm before transferring.
What is "invoice fraud" and how does it apply here?
This is when a scammer intercepts an email thread and sends fake, updated banking details asking you to redirect a wire payment. Because wires are hard to reverse, always verify banking details by phone before sending a large transfer, especially if the instructions changed from a previous order.
Why is ACH/wire the recommended method for large orders?
Card and Zelle transfers are both subject to daily limits set by your bank, which often can't cover a full slab or cabinet order. ACH/wire has no such limit and gives both sides a clear bank record tied to your signed authorization.

Questions About Your Order or Payment?

If anything about a payment request looks unfamiliar, or you just want to confirm your order before sending funds, reach out before you pay.

Get a Free Quote Contact Us

Payments are processed only against a completed, signed authorization form matched to your invoice. Apex Home Outlet staff will always verify funds directly in our system before releasing merchandise — a payment confirmation screenshot alone is not sufficient for order release.

Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.