CALL US OR CLICK ON SHOP NOW
Los Angeles: (310) 819-8449
San Diego: (760) 744-2901
Fresno: (559) 276-5652
Bakersfield: (661) 664-5735
Customer Services
Customer Services
We're here to help
your project succeed.
Expert guidance on cabinets, countertops, stone, vanities, and everything in between — from first question to final pickup. Real people, real showrooms, real answers.
Call Any Location Directly
Los Angeles / Carson (310) 819-8449
San Diego / San Marcos (760) 744-2901
Fresno (Shaw & Marty) (559) 276-5650
Downtown Fresno (559) 223-3276
Bakersfield (661) 348-4531
Clovis (559) 294-1401
Get In Touch
Three ways to reach our team
Whether you prefer a quick call, an in-person visit, or a written message — we've got you covered at every step of your project.
Fastest
Call Us Directly
Speak with a knowledgeable team member at your nearest showroom. Best for pricing questions, quick stock checks, and order status updates.
Call Carson / LA →Visit a Showroom
See materials in person, work with our design team, and compare cabinet styles and stone colors side by side. No appointment necessary.
Find a Location →Send a Message
Ideal for quote requests, order issues, or questions with photos. Use the contact page and we'll route your message to the right team member.
Contact Page →Our Showrooms
Six locations across California
Walk in, see thousands of products in person, and get expert help from our showroom staff — no appointment required.
The Process
How our support works
A simple four-step process so nothing falls through the cracks and your project keeps moving forward.
01
Reach Out
Call, visit, or send a message via our Contact page. Tell us your showroom location and what you need help with.
02
We Review
We confirm your order details, item information, or photos — then identify the best path to resolution.
03
We Resolve
Your request is handled by our sales, warehouse, or admin team depending on the type of issue.
04
Follow-Up
You receive a clear update and next steps so your remodel project can continue without delay.
Common Help Topics
What can we help you with?
Choose the topic that fits your situation — we'll route your request to the right team member right away.
Questions
Product Questions
Not sure which material, style, or size is right for your project? Our team is trained to help.
- Pricing & current availability
- Cabinet styles: American vs. Euro
- Countertop comparisons: quartz vs. granite vs. quartzite
- Stone care & maintenance
- Product specs and dimensions
Requests
Special Requests
Need something specific for your project timeline, account, or order? We'll do our best to accommodate.
- Quote requests for large or bulk orders
- Contractor account setup & pricing
- Expedited or priority pickup requests
- Special order lead times
- Free 3D kitchen design consultation
Problems
Order & Billing Issues
Something's not right with your order, delivery, or invoice? Contact us within 72 hours and we'll sort it out.
- Missing, damaged, or incorrect items
- Billing discrepancy or invoice question
- Delivery or pickup scheduling issue
- Return or exchange eligibility
- Storage fee questions
Be Prepared
What to include in your message
Including the right details upfront helps us respond faster and more accurately — without back-and-forth delays.
💬 Asking About Pricing or Products?
- Product name, cabinet style, countertop color, or vanity model
- Size(s) needed — rough dimensions are perfectly fine
- Your preferred showroom location
- Your timeline (this week / next month / flexible)
- Whether you're a homeowner or contractor
Tip: For countertops, including your rough square footage helps us give you a faster ballpark estimate.
📦 Asking About an Order?
- Order or invoice number (if you have it)
- Name & phone number used on the order
- Whether the order is pickup or delivery
- Photos of any damaged or incorrect items
- Date of pickup or delivery (if applicable)
Tip: If reporting damage, time-stamped photos submitted within 72 hours of pickup or delivery are required per our policy.
Common Questions
Can't find your answer below? Reach us directly — our team is the fastest way to get a reliable, project-specific answer.
📩 Contact Our TeamCan you help me choose between cabinet styles or countertop colors?
Absolutely. Send us the style and color names you're considering along with your rough kitchen or bathroom measurements, and our team will help narrow your options. Even better — visit a showroom to see full-size cabinet displays and stone slabs in person before deciding.
Do you offer pickup and delivery?
Both pickup and curbside delivery are available, though options vary by location and product type. Delivery is curbside only — please ensure a clear path of access. Contact your nearest showroom with your location and what you're purchasing and we'll walk you through the logistics and any associated fees.
How do I report a damaged or incorrect item?
Inspect all merchandise at pickup or delivery and report any damage, shortage, or incorrect item within 72 hours. Take clear, time-stamped photos and include them with your message through our Contact page. Failure to report within 72 hours may affect eligibility for resolution. See our Terms & Return Policy for full details.
What's the return policy for cabinets and countertops?
Cabinet returns are accepted within 7 days for unused, unassembled items in original packaging — restocking fees of 15–35% apply. Countertops and stone are all sales final after cutting or fabrication begins. Special orders are non-returnable. Visit our Terms of Sale page for the complete policy breakdown.
Do you offer contractor accounts or wholesale pricing?
Yes. We work with licensed contractors, builders, and interior designers across California. Visit our Contractor Program page or contact your nearest showroom to discuss account setup and pricing structures for professional buyers.
Do you offer free kitchen design help?
Yes — we offer complimentary 3D kitchen design consultations. Bring your measurements and our design team will help you visualize your cabinet layout, countertop selections, and overall kitchen plan before you commit. Learn more about our free design service.
How long do I have to pick up my order?
Paid merchandise must be picked up or delivered within 14 days of notification of readiness. After 14 days, storage fees apply ($10/slab/day or $5/pallet/day). After 90 days without a written extension, merchandise may be deemed abandoned. If you need more time, contact your showroom before the 14-day window closes to arrange an extension.
I'm not local — can I get a quote remotely?
Yes. Send us your project details, product name, sizes needed, and preferred location via our Contact page. We'll provide pricing information and help coordinate your order — even if you can't visit a showroom in person. Many of our customers send measurements and photos to get a quote before their first visit.
Ready to Move Forward?
Start your project with confidence.
Visit any Apex showroom in California, request a quote online, or call us directly. Our team is ready to help you find the right materials at the right price.
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