Term and Condition
Return & Exchange Policy
Basic Return Policy
- Cabinets, granite countertops, culture marble panels and tiles are not returnable or restocking charge may be applied. Please see the following details for more information.
- Merchandise has to be returned with 30 days after purchase. Merchandise must be in good and resalable condition with original package. All return items are subject for inspection; we reserved the right to refuse any damage or used items.
- Original receipt or invoice is required for any return or exchange.
- All refunds will be issued in the original form of payment. Payment over $500.00 in cash will be refunded with a check in the mail. Check will mail out 7-10 business days.
- SPECIAL ORDER ITEMS-**ABSOLUTELY NO RETURN, EXCHANGE, OR ORDER CANCELLATION**
- Granite installation and fabrication service-**ABSOLUTELY NO RETURN, EXCHANGE, OR ORDER CANCELLATION**
Return or Exchange Detail Policy (STOCK ITEMS)
IN STOCK - KITCHEN & BATH CABINET
Cancellation: 10% of the order amount to Maximum of $500 Cancellation Fee will be applied to ALL cabinet cancel order
Returnable cabinets - (subject to restocking charge***)
*Assembled cabinet by APEX assembly department subject to return inspection and a 35% restocking charge
Customers are required to bring cabinets back along with original invoice for return processing
Non returnable/exchangeable cabinets: All assembled by customer/installed or damage cabinets are not returnable. Due to natural wood product, natural grain and bird eye items are non-exchangeable.
Manufacture defective cabinet: Apex will exchange or replace any manufacturer defective or missing parts within 14 days after purchase at no additional cost.
IN STOCK - GRANITE COUNTERTOP
(Due to nature material please check color and shade before loading. We are not liable for color and shade difference)
TILE, TRIMS, & DECO
* No restocking charge within 7 days fo purchase; after 7 days 15% restocking charge will be applied (tiles must be returned or exchanged in full box only)
HARDWOOD AND LAMINATED FLOORS
* RETURN - 15% restocking charge (must be return in full box only)
* EXCHANGE - No restocking charge (must be exchange in full box only)
* ORDER CANCELLATION - No charge within 24 hours; after 24 hours, IN STOCK ITEMS 10% cancellation charge and SPECIAL ORDER ITEM 15% cancellation charge
CLOSEOUT PRODUCTS - **NO EXCHANGE OR RETURN
GRANITE FABRICATION - Fabrication is base on the sizes you provided. Please make sure all sizes are accurate. If you find any mistakes on the fabrication, please contact us as soon as possible. AFTER 3 DAYS OF PURCHASE, WE WILL NOT TAKE ANY RESPONSIBILITY.
KITCHEN MEASUREMENT & DESIGN
* Designs provided by Apex Granite Outlet are based on measurements submitted by the customer. Customers are solely responsible for the accuracy of all measurements and information. We recommend that you or your installer measure and check your design before you order. Make sure your order is correct by checking and double-checking the measurement and the order. APEX WILL ASSIST YOU ONLY AS ADVISORY; IT IS YOU THAT HAVE TO MAKE SURE DESIGN AND MEASUREMENT IS CORRECT.
*** Any product that is not mentioned above will be able to receive full refund within 30 days after purchase. After 30 days, all return will be subject to a 15% restocking fee. ***
WILL CALL POLICY
Will call hours: Mon-Fri: 9:00 am - 5:00 pm Sat: 10:00 am - 4:00pm. In order to expedite or service, please give us 24 hours in advance to prepare your order. Before arriving, please contact us the above store numbers.
If merchandises are not picked up within 7 days after purchased, storage fee will be charged. KD orders: $15.00 per day; Assemble orders: $25.00 per day.
Please kindly make sure your order and quantities are complete before leaving our warehouse. We will not be liable on any missing items after you leave our warehouse.